Q: Why do I receive an error message when I reach the end of processing my online order?
A: This happens when an incorrect name, address, and/or credit card number is entered when performing a credit card purchase. Please make sure your name, address, CC number, and 3 or 4 digit (CCV/CVV) code are all entered correctly when checking out.
Please note that credit card orders could be declined and canceled if the shipping address is not the same address as the credit cards billing address.
Q: Can I get a discount for large orders?
A: Yes! Please contact one of our sales rep at 1.570.992.4473. Please note price quotes are not available by email.
Q: What is a PayPal confirmed address?
A: When a buyer's credit card billing and shipping address are the same. In some cases PayPal has examined the buyers PayPal account history.
Q: How can I confirm my address on PayPal?
A: By adding a credit card to your PayPal account. PayPal will confirm the credit card billing address (the address where you recieve your c/c statement). Other options to confirm your PayPal account can be discovered on www.paypal.com.
Q: How can I place an international order(s) and get an int'l shipping quote?
A: Please email info_dimensiondesignllc.com or by calling 1.570.992.4473
Q: What type of payments does DIMENSION DESIGN LLC accept for international orders?
A: Bank wire transfer or PayPal.
PayPal payment must be listed as a Seller Protection Policy 'Eligible' on the transaction details page and must be a confirmed address. Payments will be accepted in U.S. currency only.
Q: What is your mailing address?
A:
DIMENSION DESIGN LLC
PO BOX 220
Brodheadsville, PA 18322
This information can also be found on our contact section.
Q: Can I purchase and pickup up products in store?
A: Yes!
Q: What are your hours?
A: We are open Monday-Friday from 9am-6pm. We are closed weekends and holidays.
Q: Do I need to pay sales tax on my items?
A: Sales tax is applied to Pennsylvania residents only (currently at 6%). Wholesale accounts are excluded.
Q: What if I need to makes changes or cancel my online order?
A: DIMENSIONDESIGNLLC.COM processes your order electronically, therefore, your order may be processed when you 'complete purchase'. We will make every effort to stop the processing of your order if it has not shipped. Please contact us at immediately at 1.570.992.4473 if you wish change or cancel your order.
Orders cannot be canceled or changed if the merchandise has been shipped.
Q: Can I cancel my order?
A: Yes, but with the following conditions:
Q: When can I expect my order?
A: Within 1-10 business days of placing your order, unless of course, your item is back ordered. Shipping time varies depending on your location and chosen shipping service.
Q: I'm not happy with DIMENSION DESIGN's customer service. Can I file a complaint?
A: Yes you can. Please send an email to info_dimensiondesignllc.com. Please include your order number and your sales representatives name and your complaint will be dealt with accordingly.
Q: Can I return my purchased item(s)?
A: Yes, with the following conditions:
Q: How do I obtain a tracking number for my order?
A: A tracking number will be sent to your email address once your order has been shipped. If a tracking number is not received within 48hrs, please email info_dimensiondesignllc.com or call 1.570.992.4473 and we will track your package.
Q: What happens if my item(s) are on back order?
A: We will inform you by email or by phone if any items become back ordered. Back order items will not process unless you have been notified.
Q: Does DIMENSION DESIGN LLC have any open job positions?
A: We are always looking for self motivated funny looking individuals with good to excellent communication skills, that are internet savvy, and have knowledge of the import performance parts.
Send resumes to info_dimensiondesignllc.com or fax 1.570.992.4473.
2010 All Rights Reserved, Dimension Design LLC.com P.O Box 220, Brodheadsville, PA 18322 Tel: + 1 570 992 4473
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